AUTO RENTALS TERMS & CONDITIONS Last Updated: September, 2026. These Terms & Conditions ("Terms") govern your access to and use of the Auto Rentals platform, website, mobile application, and related vehicle-rental booking services (collectively, the "Platform"). The Platform is operated by Auto Rental Essentials LTD ("Auto Rentals", "we", "us", or "our") within the framework of the Auto Rentals Operators Association of Abuja (AROAA). By accessing the Platform, creating an account, making a booking, or using any service provided through the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Cancellation Policy, and Refund Policy. If you do not agree with these Terms, you should not use the Platform or book any service through it. 1. DEFINITIONS For the purpose of these Terms: "Auto Rentals" means Auto Rental Essentials LTD, the operator of the Auto Rentals booking platform. "AROAA" means the Auto Rentals Operators Association of Abuja. "Platform" means the Auto Rentals website, mobile application, booking system, and related digital services. "Customer", "you", or "your" means any person who accesses the Platform or books or uses a service through the Platform. "Operator" means a registered and verified member of AROAA who provides vehicle-rental or transportation services through the Platform. "Vehicle" means a vehicle approved and verified for use on the Platform by an eligible Operator. "Booking" means a confirmed reservation made through the Platform for a vehicle or transportation service. "Service" means any chauffeur-driven vehicle-rental or transportation service made available through the Platform. 2. ABOUT AUTO RENTALS Auto Rentals is a vehicle-rental booking platform operating within the AROAA framework. The Platform facilitates bookings between customers and registered and verified AROAA member Operators and their approved vehicles. Only Operators and vehicles that meet the applicable Auto Rentals and/or AROAA requirements may participate on the Platform. All services offered through the Platform are chauffeur-driven services. Customers do not rent vehicles on a self-drive basis through the Platform. Auto Rentals may provide services within Abuja and other destinations, including interstate travel, subject to availability, applicable charges, and the conditions of the particular booking. 3. ELIGIBILITY AND CUSTOMER INFORMATION Customers must provide accurate and complete information when using the Platform or making a booking. A valid means of identification may be required before a booking or service is confirmed. Auto Rentals reserves the right to request additional information or documentation where reasonably necessary to verify a customer's identity or facilitate the provision of a service. Providing false, misleading, incomplete, or fraudulent information may result in the cancellation of a booking, restriction of access to the Platform, or other appropriate action. 4. OPERATORS AND VEHICLE VERIFICATION Operators participating on the Platform are registered members subject to the applicable requirements of AROAA. Vehicles made available through the Platform are subject to verification and applicable documentation requirements. Operators are required to maintain the applicable legal and regulatory requirements for their vehicles, including valid insurance and valid vehicle registration and/or roadworthiness documentation, as applicable. Auto Rentals and/or AROAA may suspend, remove, or restrict an Operator or Vehicle from the Platform where applicable requirements are not satisfied or where there has been a violation of Platform or Association requirements. 5. CHAUFFEUR-DRIVEN SERVICES All services offered through the Platform are chauffeur-driven. The driver assigned to a booking is supplied by the relevant Operator. The driver's service is included in the applicable service arrangement unless otherwise expressly stated at the time of booking. Customers must not operate or drive a vehicle provided through the Platform unless expressly authorised by Auto Rentals and the relevant Operator. 6. BOOKINGS A customer may request a Service through the Platform by providing the required booking information. A booking becomes confirmed when the applicable booking and payment requirements have been satisfied and confirmation has been issued through the Platform or by Auto Rentals. Availability of a particular Vehicle or Operator is not guaranteed until the booking has been confirmed. Customers are responsible for ensuring that the booking details they provide, including the date, time, pickup location, destination, duration, and other relevant information, are accurate. Changes to a confirmed booking may be subject to availability, additional charges, or other applicable conditions. 7. SERVICE CHARGES The applicable rental or transportation charge will be displayed to the customer before payment. Charges may vary depending on factors including, but not limited to: - Vehicle category; - Destination; - Duration or time frame of the service; - Type of service requested; and - Whether the service involves interstate travel. For interstate services, additional charges may apply and will be calculated based on the destination, vehicle category, and applicable time frame or duration of the rental/service. The total amount payable by the customer will be displayed before payment is completed. 8. PAYMENT Payments made through the Platform are processed using Paystack or another payment processor designated by Auto Rentals. Applicable payment-processing charges will be disclosed to the customer before payment and may be charged in addition to the applicable rental or service amount. Under the current operating arrangement, the rental/service amount is distributed as follows: - 100% — Operator - 1.5% + 100 — Paystack The above distribution applies to the applicable rental/service amount and does not alter any applicable payment-processing charges. Auto Rentals reserves the right to modify its payment structure where necessary, subject to applicable law and appropriate notice to affected users. 9. CANCELLATION BY THE CUSTOMER A customer may cancel a confirmed booking subject to the Auto Rentals Cancellation Policy. Where a customer cancels a booking at least 24 hours before the scheduled service, the customer will receive 90% of the applicable booking amount as a refund, with the remaining 10% retained as a cancellation charge, subject to the Refund Policy. Where a customer cancels less than 24 hours before the scheduled service, the booking is generally non-refundable. Customers should review the Cancellation and Refund Policies before completing a booking. 10. CUSTOMER NO-SHOWS AND REBOOKING Where a customer fails to appear or otherwise fails to use a confirmed service at the agreed time and location, the booking may be treated as a no-show. In such circumstances, Auto Rentals may offer the customer an opportunity to rebook the service. A rebooking offered due to a customer no-show must be used within seven (7) days of the original scheduled service date and remains subject to availability and any applicable difference in service charges. A no-show does not automatically entitle the customer to a cash refund. 11. CANCELLATION OR UNAVAILABILITY BY AN OPERATOR Where an assigned Operator or Vehicle becomes unavailable for a confirmed booking, Auto Rentals may, where reasonably possible, reassign the booking to another verified Operator or suitable Vehicle. Auto Rentals will make reasonable efforts to provide an alternative service that meets the customer's booking requirements, subject to availability. Where Auto Rentals cannot provide an alternative service and the booking is cancelled by Auto Rentals, the customer will be entitled to a full refund in accordance with the Refund Policy. 12. CANCELLATION BY AUTO RENTALS Auto Rentals may cancel a booking where circumstances make the provision of the booked service impossible, impractical, unsafe, or otherwise unavailable. Where Auto Rentals cancels a confirmed booking and cannot provide an alternative service, the customer will receive a full refund of the applicable booking amount, subject to the Refund Policy. 13. REFUNDS Approved refunds will be processed in accordance with the Auto Rentals Refund Policy. Where a refund is approved, Auto Rentals will initiate the refund within five (5) business days, subject to the processing requirements of the applicable payment provider or financial institution. The time required for the refunded funds to appear in the customer's account may depend on the customer's bank, payment provider, or other financial institution. Applicable payment-processing charges may be treated separately from the underlying booking amount in accordance with the Refund Policy. 14. LATE RETURN OR EXTENSION OF SERVICE Where a customer requires additional time beyond the agreed booking period, the customer should contact Auto Rentals or the relevant Operator as soon as reasonably possible. Additional time beyond the agreed booking period will be charged at the applicable hourly rate for the vehicle category booked. Any additional service time remains subject to vehicle and driver availability. Customers should not assume that an extension has been approved until confirmation has been received from Auto Rentals or the relevant Operator. 15. INTERSTATE TRAVEL Interstate services are available through the Platform. Customers intending to travel outside the applicable service area must notify Auto Rentals before the commencement of the trip. Additional interstate charges may apply. Such charges will be calculated based on factors including: - Destination; - Vehicle category; and - Time frame or duration of the service. The applicable charges will be communicated to the customer before confirmation of the interstate service. 16. PETS Pets may be permitted on certain services depending on the circumstances, Vehicle, Operator, and applicable requirements. Customers who intend to travel with a pet should disclose this information before the booking is confirmed. An Operator or Auto Rentals may decline a pet request where the Vehicle, service conditions, or applicable requirements do not permit it. 17. CUSTOMER RESPONSIBILITIES Customers are expected to: 1. Provide accurate booking and identification information; 2. Be available at the agreed pickup time and location; 3. Treat the driver and Vehicle with reasonable care and respect; 4. Comply with applicable laws and regulations during the service; 5. Notify Auto Rentals promptly of any significant issue relating to the service; 6. Provide accurate information concerning destinations and intended travel; 7. Notify Auto Rentals in advance where interstate travel is intended; and 8. Comply with these Terms and any applicable booking-specific conditions. Customers must not use the Service for unlawful purposes or in a manner that could endanger the driver, Vehicle, other persons, or property. 18. OPERATOR RESPONSIBILITIES Operators participating on the Platform are responsible for complying with applicable Auto Rentals and AROAA requirements. Operators are expected to: - Maintain eligible and verified Vehicles; - Maintain applicable vehicle documentation; - Maintain valid insurance; - Maintain applicable roadworthiness and registration requirements; - Provide the agreed chauffeur-driven service; - Ensure that assigned drivers are appropriately authorised and qualified as required by applicable law; and - Comply with applicable Platform and Association requirements. 19. VEHICLE AVAILABILITY AND SUBSTITUTION Vehicle images, descriptions, specifications, and other information displayed on the Platform are intended to provide customers with information about the available service. Where the originally selected Vehicle becomes unavailable, Auto Rentals may offer a suitable alternative Vehicle, subject to availability. Where the alternative Vehicle or service differs materially from the original booking, Auto Rentals will communicate the relevant information to the customer. 20. PLATFORM SUSPENSION AND REMOVAL Auto Rentals and/or AROAA may suspend or remove an Operator, Vehicle, customer account, or access to the Platform where necessary due to: - Violation of these Terms; - Violation of applicable Platform requirements; - Violation of AROAA requirements; - Fraudulent or misleading activity; - Misuse of the Platform; - Safety or security concerns; or - Other circumstances permitted by applicable law. Where appropriate, Auto Rentals may also restrict future bookings associated with a suspended or removed account. 21. COMPLAINTS AND CUSTOMER SUPPORT Customers should first direct complaints or service-related concerns to Auto Rentals. Auto Rentals will make reasonable efforts to investigate and address complaints. Where a dispute arises between a customer and an Operator, Auto Rentals may facilitate communication and attempt to mediate the dispute. Customers may contact Auto Rentals through: Telephone/WhatsApp: +234 902 317 4283 Additional support channels may be made available through the Platform. 22. DISPUTE RESOLUTION Customers and Operators are encouraged to attempt to resolve disputes through Auto Rentals before commencing formal proceedings. Auto Rentals may facilitate communication or mediation between the parties where appropriate. Nothing in these Terms prevents a party from exercising any legal right or remedy available under applicable law. 23. LIMITATION OF PLATFORM ROLE Auto Rentals operates the booking Platform and facilitates connections between customers and verified AROAA member Operators. Although Auto Rentals maintains requirements for participating Operators and Vehicles, the actual provision of a particular transportation service may be carried out by the relevant Operator and driver. To the extent permitted by applicable law, Auto Rentals will not be responsible for circumstances outside its reasonable control or for acts or omissions of an Operator or third party, except where liability arises from Auto Rentals' own acts, omissions, or obligations under applicable law. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. 24. FORCE MAJEURE Auto Rentals will not be liable for delay, interruption, cancellation, or failure to provide a Service where caused by circumstances beyond its reasonable control. Such circumstances may include, where applicable: - Severe weather; - Natural disasters; - Road closures; - Government restrictions; - Civil disturbances; - Accidents; - Major traffic disruptions; - Strikes; - Security incidents; - Technical failures; or - Other events beyond reasonable control. Where such circumstances affect a confirmed booking, Auto Rentals will make reasonable efforts to notify the customer and, where possible, provide an alternative arrangement. 25. PRIVACY Auto Rentals' collection, use, storage, and handling of personal information is governed by the Auto Rentals Privacy Policy. By using the Platform, customers acknowledge that their personal information may be processed as described in the Privacy Policy for purposes including account administration, booking management, payment processing, customer support, verification, and service delivery. 26. INTELLECTUAL PROPERTY Unless otherwise stated, the Platform and its contents, including its branding, logos, designs, text, graphics, software, and other materials, are owned by or licensed to Auto Rentals or its relevant licensors. Users may not reproduce, modify, distribute, publish, sell, or commercially exploit Platform content without appropriate authorisation. 27. PROHIBITED USE Users must not: - Use the Platform for unlawful activities; - Attempt to gain unauthorised access to Platform systems; - Submit false or fraudulent information; - Interfere with the operation or security of the Platform; - Use the Platform to harass, threaten, or abuse drivers, Operators, staff, or other users; - Attempt to circumvent applicable booking or payment procedures; or - Use the Platform in any manner that violates applicable law or these Terms. 28. CHANGES TO THESE TERMS Auto Rentals may update these Terms from time to time to reflect changes to its services, operations, legal requirements, or Platform functionality. The updated Terms will be published through the Platform with the applicable "Last Updated" date. Where required by applicable law, Auto Rentals will provide appropriate notice of material changes. Continued use of the Platform following the effective date of updated Terms may constitute acceptance of the updated Terms, to the extent permitted by applicable law. 29. GOVERNING LAW AND JURISDICTION These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Subject to any applicable dispute-resolution requirements, disputes arising from or relating to these Terms or the use of the Platform shall be subject to the applicable courts and legal jurisdiction of the Federal Capital Territory, Abuja, Nigeria. 30. SEVERABILITY If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted. The remaining provisions shall continue to apply. 31. ENTIRE AGREEMENT These Terms, together with the Auto Rentals Privacy Policy, Cancellation Policy, Refund Policy, and any applicable booking-specific terms, constitute the agreement governing the customer's use of the Platform and Services. Where there is a conflict between these Terms and a booking-specific condition expressly communicated to and accepted by the customer, the applicable booking-specific condition may prevail to the extent of that conflict. 32. CONTACT INFORMATION Auto Rental Essentials LTD Operating within the framework of the Auto Rentals Operators Association of Abuja (AROAA) Customer Support: +234 902 317 4283 Service Area: Abuja/FCT and other destinations as offered through the Platform. By using Auto Rentals or making a booking through the Platform, you confirm that you have read and agreed to these Terms & Conditions.